Exchange Policy

C’Lai World – Exchange Policy

At C’Lai World, we are committed to delivering a seamless shopping experience. If you are not entirely satisfied with your readymade clothing purchase, our hassle-free exchange policy is here to assist you.

Eligibility Criteria

To qualify for an exchange, the following conditions must be met:

The product must be in its original condition with all tags attached.

The item must be unworn, unwashed, unaltered, and unused.

The exchange request must be submitted within 7 days of delivery.

Non-Eligible Items

The following products are not eligible for exchange:

Ethnic make-to-order or customized products.

Items under the Accessories category.

Exchange Process

To request an exchange, follow these simple steps:

Log in to your account and navigate to the Order History section.

Select the Exchange option and complete the exchange request form, stating the reason for the exchange.

Our team will review the request and provide approval or rejection based on the details provided.

Exchange Options

Eligible customers can exchange their product for:

A different size of the same product.

A different color of the same product.

A credit voucher, redeemable on our online store.

Restocking Fees

Currently, there is no restocking fee applicable to exchanges.

Processing Timeline

The exchange process may take up to 7 business days to be completed.

Exceptions

Exchanges will not be processed for the following cases:

Custom-made or altered products.

Items with missing tags or damaged packaging.

Products that have been worn, used, or modified in any way.

Customer Support

For any inquiries or assistance regarding our exchange policy, please contact us through:

Phone: +91-9322699407

Email: customercare@claiindia.com

Thank you for choosing C’Lai World. We appreciate your trust and look forward to serving you again!